[SmokenJoe]

Not sure where to put this so thought all should know. I
I had changed my mind about adding the 4.5 black headlight and decided to either sell it here or send it back. E-mailed their return department and this is what I got back.

RE: Headlight
Thursday, November 3, 2011 12:29 PM
From:
"Patrick" <[email protected]>
Add sender to Contacts
To:
"'Joe Colletta'"

Hello, this item is electrical. We are unable to process return authorizations for any electrical items. We apologize for any inconvenience they may cause.



From: Joe Colletta [mailto:[email protected]]
Sent: Wednesday, November 02, 2011 2:39 PM
To: [email protected]
Subject: Headlight

I need to return a 4.5" black headlight. Or exchange it for the 61/4. Nothing wrong with it. Just to small.
Invoice #: 13064854
Is there a charge for this?

Joe

 

[50ccRdRash]

Raw deal ,that sucks man!!

 

[stryk-ed]

Did you install it and then find out it's too small? I think I read where you just held it up and figured out it was too small. They might think you installed it and are now trying to return/exchange it.

 

[SmokenJoe]

Did you install it and then find out it's too small? I think I read where you just held it up and figured out it was too small. They might think you installed it and are now trying to return/exchange it.

Nope never installed it. Just held it up.

But I did e-mail them back with this;

Thank you. I'll be sure to pass it on to all the others that are looking for headlights at your store.

 

[elle]

That sucks, cause I had my eye on the headlight there, and mirrors. Now I worried if I had to return the mirrors for some reason. I know not electrical, but would they find another reason not to accept the return?

 

[stryk-ed]

Maybe you should try and point out to them that you never installed the headlight and see what they say.

 

[stryk-ed]

I just found this on their site:

What is your Return Policy?
This Product comes in Factory Sealed box with full Manufacturers Warranty. Demon's Cycle Inc. is a Authorized Titanium dealer.

No returns will be accepted without the express authorization from the Co. Any item returned is subject to a 19% handling/restocking fee. Shipping expenses cannot be reimbursed. No returns on electrical parts for any reason whatsoever. Items purchased that have been mounted/applied/used in any way are not returnable for any and all reasons whatsoever. No returns are accepted after 30 days from the date of purchase.

 

[jtodd]

I can assure you I will not order from them .

 

[strykenshane]

Yep, crappy return policy