So glad that I found this post! Thanks for all the information. This has been a very frustrating experience and others need to know about it.
I just wrote the following letter to Cruiser Customizing:
Your products and customer service are extremely disappointing and I will be sending back the products and NEVER be ordering from your site again. Apparently, you sell two different types of Arlen Ness Rad III Tear Drop Black Mirrors. One has a female thread on the end, to which an adapter connects, and can be used on Yamaha motorcycles. The other has a male thread that is permanently connected to the mirror stem and does NOT work with Yamahas. Your customer service "specialists" have absolutely no idea of this difference. They claimed that all I would need is an adapter (which would work on the female threaded version), but it was inconceivable to them that they actually sell the other type. The customer service agent told my husband that the male threaded rod IS removable, and now there are some scuff marks on the threads, since this certainly is not true. The photo of the product on BOTH types shows the female thread version, which is absolutely a misrepresentation of the product a customer is ordering. The attached posting thread was started in December 2011, after I ordered these mirrors. It refers to Cruiser Customizing in a very negative light because others have had this problem even though the motorcycle brand was specified. Cruise Customizing ought to know that the one type of Rad IIIs do not fit into Yamahas and should not be sending this type out to Yamaha owners, especially when the photo of the product on your website shows the mirror that is actually desired.
(link to this thread)
I am sending these mirrors back and ordering them directly from the Arlen Ness website who are recommended in the posting thread. Your company has completely failed in attaining trust and confidence in me as a customer. I need to get a hassle-free return and a refund of all of my shipping, including shipping of the mirrors to me, shipping of the adapter to me, and return shipping of the items from me to you.