[immortal13]

I ordered a part that I need to get my bike back on the road from a company that some have used on this forum....I won't dime them out. Anyway, like I said I need it before I can ride, so I ordered it Wed night(around 9 pm) from their website and paid $52 for OVERNIGHT shipping, so that I could have it by friday and do some riding this weekend. Instead I find out today that the color I ordered is out of stock, so they want to know if a different color is ok. Had I known they were out of stock in the color I chose, I would've selected another color THEN. I called them and said yes a different color is fine and was informed I should have the item on Tuesday May 1. Again, I paid $53 for OVERNIGHT shipping on Wed Apri 25. I asked them what they intended to do about the shipping charge and the lady told me nothing because they were shipping it "overnight" today.....assuming I still wanted expedited shipping.

I was very busy with my business today and didn't have time to argue with her on the phone. I just said fine, but the more I think about it the more pissed I get. I paid for overnight shipping and I'm going to get it 6 days later. Seems like [email protected]$. I hate bad customer service. <end rant>

ok now I feel a little better.

 

[ronin]

You are justified my friend. I run a retail store which prides itself on customer service, that is the type of experience which has led to some very bad things for folks who use to work for me .... if you get what I'm saying.

 

[immortal13]

Thanks for that.... I just would feel like a @$$hole if I let them get away with charging me $53 for overnight shipping when I'm not getting the item for 6 days. It's sad that they didn't offer to refund the shipping cost difference, besides the inconvenience I feel for not getting what I paid for. It's not the money so much as the bad customer service that irritates me. I sent an email to them that if they want me to continue to be a customer they will fix this issue.

 

[galo8]

Hey man let me get this right... You are not getting what you ordered for and you are getting it 6 days later... That is just wrong man... I would have probably cancelled the order... They should ship it to you for free due to all the inconveniences... I wouldn't want that to happen to me man...

 

[ronin]

In case you haven't gone through something like this before the best way to get what you want is to follow some easy and simple steps.

1) send email and wait 1 business day for response
If no response or not what you wanted to hear
2) call up and demand full refund of shipping, if customer service says they can't ask to speak to the manager and so on until you get to someone who can handle it.
If you still can't get what you want
3) tell them that you belong to a highly active motorcycle forum and if they won't give you basic customer service you will push for a boycott on them
Still dont get what you want
4) we boycott them, nothing hurts a company more then bad publicity, and personally I don't want to shop from any company with that bad of customer service.

 

[UrbanRage]

Dude that sucks, talk about terrible Customer Service.

 

[toby]

You have every right to be upset. call them back, keep asking to talk to some one high enough in management that has the authority to handle the problem. Tell them NO is not acceptable. They should have no problem with refunding you for services that were not performed or delivered. They also made a mistake by not contacting you the day they were supposed to fill your order and ship it and let you know they didn't have the color you wonted. That tells me someone dropped the ball so get on them my friend.

 

[ROADKILL]

If you get bad customer rep don't hesitate to Name names....everyone needs to know who they are, what they did and we will figure out how to handle it....we are only an e-mail away....almost sounds like J&P...they suck

 

[immortal13]

I'm not going to name them because I don't feel right about that. I'll wait and see if they would rather have the $52 bucks or a happy customer that will continue to do business with them.

Like I said, I'm not really happy because I wanted the part by today so I could ride this weekend. If I had known I couldn't get it until Tues I would NOT have selected the $52 shipping option. Anyway, I feel better now that I have vented.....thanks guys!! 8)

 

[dejablu110]

if you arent happy in the end, let us know, I have seen where this type thing
has happened on the raider forum and they will get lovely, professional, emails'letting them know
exactly the impact the experience has had on the motorcycle community. Youd
be surprised of that power.

 

[loismustdie]

Anyone ever ordered anything from Jafrum? Ordered a riding jacket from them over two weeks ago, it arrived after 10 days.....and they shipped me the wrong size! Took me two days to get a hold of them to process the exchange. It then took 3 days for them to EMAIL me a return shipping label. It's been a week since they received my returned jacket, they haven't shipped a replacement, refunded my charges, and I have been unable to reach them by phone or email.......not sure if anyone else has had better luck with this company. Hopefully I'm not out $150

 

[UrbanRage]

Anyone ever ordered anything from Jafrum? Ordered a riding jacket from them over two weeks ago, it arrived after 10 days.....and they shipped me the wrong size! Took me two days to get a hold of them to process the exchange. It then took 3 days for them to EMAIL me a return shipping label. It's been a week since they received my returned jacket, they haven't shipped a replacement, refunded my charges, and I have been unable to reach them by phone or email.......not sure if anyone else has had better luck with this company. Hopefully I'm not out $150

Sorry never heard of them. But I hope is all works out for ya.

 

[iweldit]

I have used Jafrum once, as well as several of the guys I ride with. As far as I know, no one has any problems with them. Hope it works out for you.

 

[SmokenJoe]

I have used them also........keep in mind that most of the clothes run on the smaller size. Ordered a vest in L and could barely get it on, returned for XL and that is on the small side of XL. Fits but can't hardly snap it. Bought some vest extenders!

 

[StrykerLiker1]

Anyone ever ordered anything from Jafrum? Ordered a riding jacket from them over two weeks ago, it arrived after 10 days.....and they shipped me the wrong size! Took me two days to get a hold of them to process the exchange. It then took 3 days for them to EMAIL me a return shipping label. It's been a week since they received my returned jacket, they haven't shipped a replacement, refunded my charges, and I have been unable to reach them by phone or email.......not sure if anyone else has had better luck with this company. Hopefully I'm not out $150

I've used them several times for jackets and saddle bags - never had an issue with shipping - just not the best quality mechandise. One should be wary because EVERY review on their Web site is 5 stars

 

[elle]

I had a problem with the company I order my air cleaner from. Placed the order. They immediately charged my account. Then nothing for almost 3 weeks. Meanwhile, I ordered all kinds of stuff and got it 3 days later with emails providing the status of my order.

I called the company twice, and emailed, twice. No reply. Their website says they will let you know if back-ordered. HA! Third email, I told them I would let everyone on this forum and the Raider forum know not to do business with them, and that I was also going to post to their Facebook account. Got an immediate reply, that my order was being shipped that day. Amazing isn't it? I was told it had just come in on Friday, got my reply on Monday last week. Still haven't receive the air cleaner and I was under the impression it was being sent priority. I'll give them a couple of mode days. But that is it!

 

[immortal13]

Well, I got the item today instead of tuesday like the girl told me I probably would. I also got a reply to my email that basically they aren't going to issue me any refund even though I paid over $50 for OVERNIGHT shipping but didn't receive the item for several days. I'm not asking for free shipping, just don't think it's fair that I paid such a high price(very, very small and light item) and didn't get what I paid for. I sent another email that if they don't make it right, I will never be a customer of theirs again. Awaiting response. Geez, if I ran my business that way I would be out of business!!

I am glad that I have the product now I can get my bike back on the road.

 

[toby]

Well, I got the item today instead of tuesday like the girl told me I probably would. I also got a reply to my email that basically they aren't going to issue me any refund even though I paid over $50 for OVERNIGHT shipping but didn't receive the item for several days. I'm not asking for free shipping, just don't think it's fair that I paid such a high price(very, very small and light item) and didn't get what I paid for. I sent another email that if they don't make it right, I will never be a customer of theirs again. Awaiting response. Geez, if I ran my business that way I would be out of business!!

I am glad that I have the product now I can get my bike back on the road.

You might get faster results if you contact them by phone. Don't give up in any case. They owe you a refund for service not rendered. 50 bucks isn't a lot unless you look at it like how far can you go with $50 in gas in your bike. But the point is you paid for something that you did not get. Stress that fact, OVER NIGHT SHIPPING CHARGES. What don't they understand about you did not get that? From the time they collected the payment for OVERNIGHT SHIPPING you should have received the product the next day. They need to refund your money. My wife has been through this kind of BS more than once and eventually got them to refund moneys owed. But she had the patience to spend literally hours on the phone on several different days insisting on speaking to a person in management with the authority to make it right and would not except no as an answer. As soon as some one tells you no ask to speak to their boss and keep doing that until you get the right person.

 

[Skwerlee]

Well, I got the item today instead of tuesday like the girl told me I probably would. I also got a reply to my email that basically they aren't going to issue me any refund even though I paid over $50 for OVERNIGHT shipping but didn't receive the item for several days. I'm not asking for free shipping, just don't think it's fair that I paid such a high price(very, very small and light item) and didn't get what I paid for. I sent another email that if they don't make it right, I will never be a customer of theirs again. Awaiting response. Geez, if I ran my business that way I would be out of business!!

I am glad that I have the product now I can get my bike back on the road.

Immortal I thinks it's time you spilled the beans and let us know the company's name. I want to be sure to never do business with these shortsighted yahoo's.

 

[mn stryker]

In this day and age customer service has to be a top priority. I work at headquarters for one of the largest retail companies in the USA and if we treated our customers like this we would have been out of business decades ago. Without question I would pick up the phone and express your frustration. As much as you will want to unload on these jerks do your best to keep a cool head. Get into a shouting match and you are pretty much done. If there is any chance to talk to the owner or VP/President to share your story you should. A good friend of mine had a horrible experience lately with a set of Vance & Hines pipes. The CEO of V&H actually took the time to call him to say he was sorry and asked what he could do to make it right. My friend, being the stand up guy he is, said the phone call was enough to make him happy.