[Visionary]

So I made an order from Pacific Coast Star on Monday for two items supposedly in stock and still haven't received a confirmation that they have been sent out. It seems odd when I go to see where my order is on the site it directs me to some page going on and on about how they will try and get things out in two days and 90% of their time is spent on the phone about peoples orders. Anyone else have any experience with them?

 

[strykenshane]

hahahahaha, yeah, I've placed several orders with them, their communication is awful but just about every time I get the order in a relatively short period of time and a few times I've received a confirmation of the order after I got it already. They are good people and the prices are reasonable, they just don't have a good communication policy.

 

[rodekill]

hahahahaha, yeah, I've placed several orders with them, their communication is awful but just about every time I get the order in a relatively short period of time and a few times I've received a confirmation of the order after I got it already. They are good people and the prices are reasonable, they just don't have a good communication policy.

I agree, good people. They got me what I ordered in a timely manner, but I never received any notice or tracking #. When I called to check the status of my order it had already shipped and was almost to me.

 

[immortal13]

So I made an order from Pacific Coast Star on Monday for two items supposedly in stock and still haven't received a confirmation that they have been sent out. It seems odd when I go to see where my order is on the site it directs me to some page going on and on about how they will try and get things out in two days and 90% of their time is spent on the phone about peoples orders. Anyone else have any experience with them?

I ordered my hypercharger intake and Cobra powerpro tuner from them. No problem at all. I wouldn't worry about PCS....their reputation is good.

 

[silverridge08]

So I made an order from Pacific Coast Star on Monday for two items supposedly in stock and still haven't received a confirmation that they have been sent out. It seems odd when I go to see where my order is on the site it directs me to some page going on and on about how they will try and get things out in two days and 90% of their time is spent on the phone about peoples orders. Anyone else have any experience with them?

I ordered my lowering kit from them about three weeks ago. They said the kit was in stock, but it took several phone calls from me to actually get the kit shipped! I waited over a week looking at the same redirect page you got. Again, after several phone calls I finally got the kit 3 weeks after ordering, WTF!

I will say, the kit is great and the bike looks awesome now!

 

[MY LIFE]

Want to order a Cobra Power Flo. Checked their site, but can't see anything about the cost of shipping. Does Pacific Coast offer free shipping? Has anyone ever ordered from Competition Accessories before?

http://www.compacc.com/p/Cobra-Powrflo-Air-Intake-Kits-Yamaha-Stryker-2011. I see that Phat raised their price on the Power Flo, so their out now.

 

[strykenshane]

Give Cli-Max a try, they had the best price and I got my stuff in a week

 

[strykerhulk]

Well I order a front tired from them and the 03/29/2012 and was checking the order status it still with none if the shipping if I would have know that they take long I would have order from Dennis Kirk.com Is this normal for a website..

 

[vicarc]

I used them once and I will never again, they are too slow, for tires and things like that Dennis Kirk or Motorcycle Superstore are the best options

 

[strykenshane]

Yes they are definitely slow

 

[kraaazymike]

Funny this thread came up. I was about to call them today about lowering links I ordered on the 26th. I received an invoice but nothing telling me it was ever shipped. Their policy says they don't charge until its shipped but they charged my card card that day. Hmmmm....

 

[silverridge08]

I ordered my lowering kit from them last month and had to make several calls to get the kit shipped. Took over 3 weeks to get the kit to my door! The kit is great, but will never order from them again.

 

[kraaazymike]

Never mind! Got my lowering links today! Slow shipping and lacking communication. I'm on the fence about them.

 

[J4patrice]

I ordered my Cobra PowrFlo intake on the 24th and I am still waiting. Called last Friday and they said it was shipping that day. It is on the road somewhere. Hope to get it by Thursday so I can have my pipes installed. :-\

 

[Visionary]

I had to call them and of course no answer, so I went through the email us about your order route and amazingly it shipped the next day. Took two weeks, glad I didn't pay the extra for shipping. Unless the deal is outrageous I don't plan on using them again. Slow and No Communication, if I wanted that kind of service I would buy from my dealer...lol

 

[STRYKER9003]

I ordered my power commander with tuner, black hypercharger and kit for it on 03/10/12. 2 weeks ago I just got my power commander with tuner but no sight of my hypercharger and adapter kit. WTF........? Everytime I call they say it will shipped next week.....UGHHHHH!!!! Tired of waiting already

 

[strykerhulk]

I call yesterday for my tired the guy who answer the phone it will shipped today. They do not have this in stock because the guy was saying if it gets here today which was yesterday and it will ship tomorrow which is today. If I knew that I would not even bother ordering. LAST TIME I will order from them.

 

[SmokenJoe]

I don't mind ordering from Internet but would rather order from Dealer. I called them about my fairing, mounts, shield and exhaust. He matched everything to the penny. Sure have to pay tax but I think it's worth it. Told me everything should be here by Thurs. We'll see.

 

[rps]

I had trouble with them too

Sent my gas-tank on March 7th for a stretch, rust-proofing liner, and pop top gas cap. Also ordered a air kit, pipes, and forward controls.

One month later, I didn't get the air kit and I canceled that order. It took one more month until I got a refund.

As of May 14th, NOTHING was done to the tank. The week before that I asked for a commitment for completion. I was told I couldn't get that commitment and maybe I should just take the tank back. I said sure, then they made me wait for 4 more days until the tank was sent back at my expense.

When I asked if Greg (the guy I seemingly spoke to weekly) if he thought it was ethical after not getting ANYTHING done on my tank, to charge me for shipping. He said "yes, that is ethical". But not before mentioning that he should have sent back the tank COD to avoid my dispute. I didn't intend to dispute the charge, I actually WANT him to live with my $50 and his vision of ethics.

By the way, I bought $1200 worth of other parts and wish I could somehow send that back too.

Almost forgot to mention, they had my seat for almost four weeks, no work completed there either.

Good luck to anyone else trying to do business with Pacific Coast Star

 

[strykenshane]

You need to call back and go up the chain of command raise some ****, I've had nothing but good service from PCS